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Customer Experience Improvement Program

Would you like to actively participate in the development of CUR3D and other RUHRSOURCE software?
You always want to keep your RUHRSOURCE software up-to-date with the latest releases?
Do you always want to be a step ahead of others?

Then we would like to welcome you in our customer experience improvement program!

In order to participate in the customer experience improvement program, you do not have to do much. Simply start your RUHRSOURCE software, for example CUR3D and switch to the settings.

There you will find the menu item “Join the customer experience improvement program”. In addition, there is a field that you must activate with a checkmark. Now save the settings by clicking the hook at the bottom of the dialog. And last but not least, restart CUR3D.

Customer Experience Improvement Program

If there are updates to the respective product, which have not yet been published as stable by the development, but still have the beta status (release candidate), they are now downloaded and can be installed as usual. This gives you new features and improvements that have not yet been released in the “stable” version.

If you want to stop participating in the customer experience improvement program, proceed as follows:

  • Open the settings
  • Deactivate the field next to “Join the customer experience improvement program”
  • Save settings

Done! Now you get only “stable” program updates again. We recommend that you uninstall the software once and then download and install the latest stable version.

What is also changing for me when I participate in the customer experience improvement program?

What happens in the background, for example, can be read here.

In short, the following happens: During the use of the product, regular usage data are recorded and transmitted to us. Based on these data, we can identify and fix problems in the software at an early stage. Furthermore, we can adapt new developments to customer requirements.

The licensee-related data includes:
  • Operating System Version
  • Screen resolution
  • Size and format of the drawings that are imported and exported (file size and model dimensions rounded to centimeters)
  • Duration of computing operations
  • Frequency of use of controls
The following data is NOT recorded and NOT transmitted:
  • Filenames
  • File paths
  • File contents
  • Information about the operation of other programs
  • Information about operating the operating system

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